Terms of Service

These Terms of Service (“Terms”) govern your access to and use of CapCue’s desktop application and website (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

CapCue generates real-time captions from your computer’s system audio and provides related features such as session history and optional calendar integration. We may add, change, or remove features over time.

You must provide accurate information when creating an account and are responsible for activity under your account and for keeping your credentials secure. You must be old enough to form a binding contract in your jurisdiction.

You agree not to misuse the Service, including: using it to capture or transcribe audio you do not have the right to record; attempting to disrupt or reverse-engineer the Service; circumventing usage limits or security; or using it for unlawful purposes. You are responsible for complying with applicable recording-consent laws.

Some features require a paid plan. Paid plans and account balance are described on our pricing and billing pages, and charges apply according to the plan you select. Account balance and referral rewards may be applied toward eligible charges and have no cash value.

Referral rewards are granted only for genuine sign-ups that meet the stated qualification criteria; we may withhold or reverse rewards we reasonably believe result from abuse.

Unless required by law or stated otherwise, fees are non-refundable.

The Service relies on third-party providers (for example, transcription, authentication, hosting, email, and optional Google Calendar access). Your use of connected third-party services is also subject to their terms, and we are not responsible for them.

Caption transcripts and recordings you create are yours and are stored locally on your device unless you use a feature that processes them on our behalf. You are responsible for your content and for how you use it.

The Service, including its software, design, and trademarks, is owned by CapCue and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

The Service is provided “as is” and “as available” without warranties of any kind. Captions are generated automatically and may contain errors; do not rely on them where accuracy is critical. We do not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law, CapCue will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim.

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or to protect the Service or other users. Provisions that by their nature should survive termination will survive.

We may update these Terms from time to time. When we make material changes, we will update the “last updated” date above. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms? Contact us at support@capcue.ai.